Job Description

Job Description

Overview:

We are seeking a detail-oriented IT Business Analyst to support cross-functional technology initiatives and serve as the key liaison between technical teams and business stakeholders. This role is ideal for someone who excels at gathering requirements, improving processes, and ensuring technology solutions align with organizational goals.

Responsibilities:

• Partner with business units to gather, document, and translate requirements into actionable user stories or functional specifications

• Support IT projects across applications, data, security, and infrastructure teams

• Perform process mapping, gap analysis, and workflow improvements to enhance operational efficiency

• Collaborate with developers, QA testers, and project managers to ensure successful delivery

• Assist with testing activities, including test plans, UAT coordination, and validation of system changes

• Create documentation such as SOPs, BRDs, technical requirements, reporting dashboards, and project artifacts

• Monitor project progress, communicate updates, and track deliverables

• Support change management efforts and end-user training as needed

Qualifications:

• 3–7+ years of experience as an IT Business Analyst (enterprise environment preferred)

• Strong background in requirements gathering, documentation, and process improvement

• Familiarity with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or ServiceNow

• Experience supporting application enhancements, system integrations, data/reporting initiatives, or security projects

• Proficient with Microsoft Office Suite (Excel, PowerPoint, Visio) — process mapping skills required

• Excellent communication skills with the ability to translate technical concepts for non-technical audiences

• Bachelor’s degree in IT, Business, or related field (preferred)

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