Job Description

The Chief Operating Officer (COO) oversees business operations and is responsible for the development, recommendation, implementation, and promotion of policies, procedures, programs and projects involving operations, as well as leading and managing a comprehensive array of the banks business units and special projects, while promoting service excellence and improving organizational efficiencies. The Chief Operations Officer (COO) is responsible for the management and oversight of the daily operations of the bank, including back-office operations, including Information Technology/Security, Retail Operations, Electronic File Transfer (EFT), Deposit & Loan Services, Audit & Compliance departments. The COO is also appointed as the Information Security Officer, Business Continuity Coordinator and heads the Information Technology Steering Committee. The COO must be customer-oriented, have strong leadership skills and possess the ability to guide and inspire outstanding performance. This position will be a part of an executive team and will be responsible for contributing to the development, implementation and administration of the banks strategic goals and objectives. The Chief Operations Officer serves as a key customer in developing strategic initiatives and accountability to assure sound bank growth. The goal of the COO is to secure the functionality of business to drive extensive and sustainable growth efficiently. Reporting directly to the CEO and attending meetings with the Board of Directors and Committees, as assigned by the CEO, the ideal candidate will be collaborative, have a high level of professionalism, excellent verbal and written communication capabilities, and great project management skills. The successful candidate will be able to translate our vision of increased reach, impact, and community development leadership into meaningful and measurable actions. Through ownership, collaboration and innovation, and guided by our mission, the COO provides leadership, management, and vision necessary to ensure the organization has proper operational controls and people systems in place to ensure operational efficiency. REQUIRED SKILLS & ABILITIES An energetic, forward-thinking and creative leader with the ability to drive innovation, specifically regarding service technology, in customer delivery in the areas of sales and service. A decisive individual who possesses a strategic focus, as well as an operational and detail-oriented perspective. Qualified candidates must be able to use a collaborative management style that promotes effective communication and teamwork. Must collaborate with the Senior Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of the organization. The COO will ensure the delivery of the banks service culture through the branches, community education, customer development and be directly responsible for the sales cycle. Solid focus on understanding our customers; the knowledge, skills and ability to seize market-driven opportunity, master change and foster staff development through, mentoring, coaching, and modeling of the banks core values. The candidate will manage departments and programs to minimize risk to the organization and maximize staff efficiency through use of technology. The COO will ensure each departments operational excellence and maintain the highest level of customer service resulting in a memorable customer experience. Demonstrated knowledge of principles of management and administration. Proven leadership ability with strong personnel development experience. Demonstrated background leading and managing critical projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Evaluates key operational metrics; determines potential cost efficiencies, program improvement, or policy change. Establishes collaborative relationships with suppliers/vendors and pursue low costs through diverse sourcing. Supports senior management with business strategies, offering insights, and contributing to key decisions. Assists with identifying opportunities and assessing strategic and financial merits and risks. Establishes operational priorities and helps to create the vision and buy-in that will facilitate implementation and ensure development of a service- and performance-oriented culture that drives continuous improvement to achieve best practices. Anticipates opportunities by remaining actively informed regarding new developments and innovative and economical solutions to complex business challenges. Manages performance activities, including consumer-wide reporting, new business development assessment, and profitability maximization. Analyzes financial and operational performance metrics to identify areas for improvement. Develop and implement strategies to enhance the company's profitability and liquidity profile. Collaborates with applicable divisions to ensure banking operations are aligned with corporate goals. Foster strong relationships with key stakeholders to support business objectives. Promote effective and productive relationships between cross-functional and cross-organizational work teams. Keep HR informed about strategic business plan initiatives that require HR support. Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business. Lead change management efforts to ensure smooth transitions and adoption of new processes and systems Management, oversight and negotiation of annual umbrella insurance policies and renewals. Design, plan and implement business strategies, plans and procedures. Identify, strategize, develop, and drive initiatives to enhance competitiveness and improve efficiencies. Cultivate a culture, which aligns with both the strategic and operational plans and objectives of the Bank. Monitor and evaluate the overall effectiveness of the operations functions; identify specific problems and trends and apply appropriate training or corrective strategies. Align overall business strategy with innovative thinking, identify trends and business opportunities within the market, and seek input from stakeholders at different levels to identify areas of innovation and growth. Provide support for implementing strategic initiatives, recommendations for relevant capital expenditures, analyzing financial impacts. Set comprehensive goals for measuring success. Maintain an in-depth knowledge of all products, services, equipment, internal controls and policy and procedures. Ensure compliance with all relevant regulatory requirements and conformance with policy. Administer policies and procedures and ensure compliance with applicable laws and regulations. Provide support and assistance with research for departments as needed. Review and provide guidance, coaching and education based on the results of independent control assessments, audits and exams. Prepare and provide requested documents for audits or examinations when requested. Consistently promotes the banks core values and maintains positive relationships with all stakeholders (Employees, Board of Directors, Customers) Annually participate in budgeting process for area(s) of responsibility. Responsible for all bank facilities (leased or owned). Completes any assigned training in a timely manner. OTHER DUTIES The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (B.A./B.S.) or in Business, Management, or related discipline; Masters degree preferred. Six to eight years related experience; three to five years in senior management, preferably in the banking industry. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Advanced knowledge of operations, compliance, regulations, policies, procedures and processes. Experience in developing leaders and developing strategic plans for growth. Ability to motivate and lead a team, coordinate internal and external resources and achieve measurable results against goals. All officers will be expected to demonstrate excellent interpersonal skills and a commitment to high quality personal service to our customers and to other departments and employees within the bank. All officers should have good communication skills and be willing to pursue appropriate continuing education. Outstanding organizational and time management skills. Adaptive thinking and a strong, critical mindset; ability to think strategically regarding all bank operations. Strong business acumen and presentation skills; effective communication skills, with the ability to present complex financial information to stakeholders. Highly proficient at project planning, budgeting, and oversight. Forward-thinking and adaptable to dynamic situations. Detail-oriented with a high level of accuracy. Excellent analytical and problem-solving skills. Advanced Microsoft Office skills Exhibits Champlain National Bank core values.

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