Customer Service Representative (On-Site) Job at Billshark, Hopkinton, MA

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  • Billshark
  • Hopkinton, MA

Job Description

Cancel Shark (Phone & Chat Representative)

Location: Hopkinton, MA
Schedule: Full-Time | Contract-to-Hire | On-Site

Join Billshark – where financial wellness meets fun and growth!

Are you friendly, outgoing, and enjoy helping people? Billshark — a fast-growing company backed by Mark Cuban and recognized by Fortune Magazine as a “Great Place to Work” — is looking for energetic Cancel Sharks to join our team!

We help customers save money by canceling unwanted subscriptions and negotiating better deals. Our team has been featured in Forbes , The Wall Street Journal , CBS News , and NBC Nightly News — and we’re growing fast.

About the Role

As a Cancel Shark , you’ll handle customer subscription cancellations through phone calls and online chat . You’ll contact service providers to cancel recurring subscriptions, manage multiple chat sessions, and accurately record account information. This position is perfect for someone who enjoys steady, detail-oriented work in a fun, supportive environment.

What You’ll Do

  • Make outbound calls to service providers to cancel accounts on behalf of customers.

     
  • Handle multiple chat sessions while assisting customers with cancellations.

     
  • Navigate internal computer systems to manage accounts and accurately record subscription details.

     
  • Follow clear procedures and scripts to ensure accuracy and efficiency.

     
  • Stay organized, self-motivated, and dependable in a fast-paced environment.

     

What We’re Looking For

  • Excellent verbal and written communication skills.

     
  • Strong computer and multitasking abilities.

     
  • Detail-oriented, dependable, and team-focused.

     
  • Enjoys steady, structured work and helping customers.

     

Why You’ll Love Working at Billshark

  • Competitive Entry-Level Pay

     
  • Career Growth Opportunities

     
  • Supportive Training & Coaching

     

Apply today to become a Cancel Shark and grow your career with Billshark — where teamwork, accuracy, and fun come together!



 

Job Tags

Full time, Contract work, Night shift,

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