Job Description

Data Center/Systems Administrator - I

Location: Hillsboro, OR, 100% onsite
DURATION: 12 months


The staff augmentation engineer will provide IT Infrastructure support for Client's Developer Software Engineering (DSE) lab computer systems in Oregon.
The main duties are building, configuration, and maintenance of high-performance computing clusters , cluster test beds in an internal test Iab, with predominantly Linux based clusters and High performance Fabrics like InfiniBand and 100-400Gb Data Center Ethernet. The work includes installation and troubleshooting of both production and preproduction servers, GPUs, switches, and software, as well as development of scripts for automation of cluster provisioning and configuration.
In addition, the maintenance includes support for users of the systems, internal documentation of practices, and general maintenance of the Iab spaces.


Scope:
Custom OS provisioning including Linux and Windows for client and server platforms, using Client Deploy Commander, FOG and AWX.
Own infrastructure incident ticket resolution for escalations from first-level support teams and DSE engineers
Own infrastructure request resolution from DSE partners and Lab Compute
Hardware support for pre-production and production hardware, system assembly, parts replacement, firmware updates, break/fix, and inventory management including storage and tracking in systems of records (Lab ServiceNow and other where required).
Labs Capacity Management - Provision new systems in DSE Labs to optimize capacity and maintain system life cycle to drive efficiencies
Partnership with Network & IT security teams to design and implement lab networks and firewall rules
Maintain Client's security compliance for DSE systems
Update and maintain IT service management systems (ServiceNow)
Document and communicate findings to all key stakeholders. Work with Infrastructure & Application Owner to create and maintain troubleshooting documentation.
Work with Lab Compute to improve system usability, quality, and maintainability
Engage with DSE & Lab Compute engineers to drive projects
Physical system assembly and add/remove components
Support Oregon DSE Lab infrastructure computer systems


MUST-HAVE Qualification/Skills, not limited to the following:
Must have experience in Enterprise Linux and Windows Server Support Administration with Hardware Experience (Windows 2016/2019/2022, Linux RedHat, SUSE and Ubuntu)
Must have 2+ years of experience in Storage Support Administration with Hardware Experience. (SAN/3PAR / EMC / Netapp NFS/CIFS)
Must have 2+ years of experience in Client Support Administration with Hardware Experience. (WinXP, Win7, Win10, Win11)
Must have 2+ years of experience in Virtualization (MS Hyper V, VMWare, etc )
Experience with enterprise automated OS provisions software (Altiris, BigFix, WDE, FOG, etc ) for Client & Server build platforms
Experience working in a Lab and Datacenter Environments
Min AS Degree in computer science or related field, BS degree preferred.


GOOD-TO-HAVE requirements:
Enterprise/Intermediate OS high performance Linux clustering
Advanced TCP/IP management (DNS, DHCP)
Experience in one or more scripting Languages, preferably Perl, Python and/or shell scripting
Network file storage and backup administration
Building non-standard Linux kernels, batch system setup, tuning, and administration, LDAP setup and administration, server management using out-of-band tools, server platform performance tools
Jenkins CI testing environment
Working knowledge of software engineering practices, testing methodologies, etc.
Knowledge of labs processes and business environments, and the ability to follow business processes in a disciplined manner




The candidate should also exhibit the following behavioral traits and/or skills: Analytical, diagnostic and problem-solving skills, strong communication (both verbal and written), people skills, and customer service ethic. The candidate needs to be able to work independently, readily adapt to change, and balance multiple priorities in a self-directed manner.
The ability to integrate well into a dynamic, professional, and high-performing team that provides mutual support and coverage to other team members.

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