Job Description

Director, Chief of Staff, Business Systems in Miami, FL at Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Director, Chief of Staff, Business Systems will serve as the Chief of Staff to the VP of Business Systems, overseeing Strategy and Operations for the department. This role is a key strategic partner and enabler of the organization’s success. This highly visible and impactful role is designed for an organized, proactive leader who can drive strategic initiatives, optimize operational execution, and foster effective communication and alignment across Business Systems and the broader Lennar Technology Group (LTG). The Chief of Staff will play a central role in managing day-to-day operations, leading cross-functional initiatives, and helping ensure Business Systems operates at peak performance in alignment with LTG’s strategy and priorities.

A career with purpose.

A career built on making dreams come true.

A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

1. Strategic Planning and Execution
2. Translate executive vision into actionable plans, ensuring timely tracking and execution of strategic initiatives.
3. Represent Business Systems in LTG Chief of Staff forums, ensuring timely follow-up on action items and deliverables.
4. Partner with Business Systems leadership to shape, track, and report on strategic goals and KPIs.
5. Develop executive-level presentations and dashboards that communicate progress, risks, and outcomes to stakeholders.

1. Operational Excellence
2. Identify operational gaps and lead continuous improvement efforts to enhance efficiency, scalability, and productivity.
3. Manage cross-functional collaboration with Business Systems leadership in land, construction, customer care, and related LTG teams.
4. Ensure Business Systems adheres to organizational KPIs and reporting standards.
5. Lead the execution and follow-up of special projects and priority initiatives across the organization.
6. Collaborate with the LTG Strategy and Planning Office to align on project intake, resource allocation, and capacity planning.
7. Support budget planning and oversight across technology spend categories.
8. Build and maintain operational dashboards to track KPIs related to delivery, budget, and team performance.

1. Communication and Stakeholder Engagement
2. Drive consistent communication and alignment across Business Systems, including staff and extended team meetings.
3. Draft internal and external communications, executive presentations, and briefing documents.
4. Plan and facilitate leadership meetings with clear agendas, action tracking, and accountability follow-ups.

Leadership Support & Decision-Making

• Provide strategic insight and data-driven analysis to inform decision-making.
• Conduct research and develop recommendations on organizational opportunities and challenges.
• Serve as a thought partner to the VP and leadership team, providing feedback on team dynamics, culture, and performance.

Program & Project Management

• Lead Program and Project Management staff to ensure project alignment with organizational goals.
• Set the tone and standard for project tracking, status reporting, and delivery discipline across Business Systems.
• Establish and champion best practices, tools, and templates for consistent project execution and communication.
• Coach and mentor PMs to build a strong project management culture grounded in accountability and transparency.
• Lead high-impact, cross-functional projects from planning through execution and measurement.
• Ensure projects are delivered on time, within scope and budget, and with measurable outcomes.
• Regularly report on project performance metrics and drive continuous improvement across initiatives.

Financial Management and Budgeting

• Support development and management of the Business Systems budgets in partnership with VP and department leaders and alignment with strategic priorities.
• Monitor financial performance, track expenditures, and identify opportunities for cost optimization.
• Provide oversight on investment in LTG platforms and applications, ensuring ROI and alignment with enterprise goals.

Requirements

Education

Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field required; MBA or equivalent advanced degree beneficial.

Experience

10+ years of progressive experience in technology leadership, strategic planning, or program management roles.

Experience in enterprise applications, software engineering, or related IT environments preferred.

Skills

Strong program and project management skills with a proven ability to handle complex, high-priority initiatives.

Exceptional communication and stakeholder management abilities across technical and business audiences.

Demonstrated strategic thinking and the ability to translate vision into operational plans.

Strong analytical, financial, and problem-solving skills; data-driven mindset.

Strong experience across Agile, software development lifecycle, and enterprise delivery practices.

Ability to lead through influence and drive organizational change.

Attributes

High integrity, discretion, and professionalism.

Proactive, adaptable, and resourceful with a bias toward action.

Highly organized with exceptional attention to detail.

Confident in navigating ambiguity, resolving conflict, and driving alignment across diverse teams.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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