Job Description

Job Description

Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit 

Location: United States – Preferably El Segundo, CA. We offer flexibility for exceptional West Coast remote candidates.

Director of Customer Success: The Strategic Architect of Enterprise Value

The Mission: Lead Scale in a Mission-Critical, High-Stakes Domain

Are you a proven, hands-on Customer Success leader with deep, mission-critical expertise in Cybersecurity and Identity and Access Management (IAM)? We are seeking a strategic driver —a fearless leader —to take command of our West Coast Enterprise Customer Success team.

This is an organizational accelerator—it's where leadership careers are forged in a high-octane, high-stakes environment. You will take charge of the post-sales strategy for the world's largest organizations, thriving on the challenge of a high-velocity environment where success is forged by navigating C-suite politics, driving consensus from our HQ, and delivering consequential results.

You will lead and scale a team that delivers maximum product adoption, greater customer happiness, retention, expansion , and a growing base of enterprise advocates eager to recommend Saviynt.

• This role goes far beyond management; you will be the strategic operator responsible for ensuring our enterprise customers achieve measurable business outcomes, translating their Identity and Cyber Security challenges into definitive success stories.

Strategic Leadership & Internal Resiliency

• Executive Navigation: You will be required to operate with finesse within a tough environment, managing the internal and political pitfalls that come with frequent exposure and reporting to the C-Suite from our HQ.
• Hands-On Leadership: You are a hands-on leader who isn't afraid to get their hands dirty—setting the example for detailed execution while driving high-level strategy.
• Own the Strategic Trajectory: Develop and execute a comprehensive Customer Success strategy that is tightly integrated with Saviynt’s overall business objectives and growth trajectory, ensuring our program can scale to meet demand.
• Establish Measurable Outcomes: Establish clear, measurable goals and KPIs for the team to drive customer satisfaction, retention, and expansion revenue.

Domain-Driven, High-Velocity Execution

• Lead the Drivers: Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs), setting the high-velocity standard for a value-based approach rooted in customers' unique challenges.
• Systemic Optimization: Oversee the implementation and optimization of Customer Success processes, emphasizing a digital-first approach to enhance scalability and efficiency.
• Data-Driven Proactivity: Monitor and analyze key customer success metrics to proactively identify trends, manage risks, and unlock expansion opportunities, ensuring the team is always a driver, not a passenger.
• Ultimate Escalation Point: Build and maintain strong, executive-level relationships with key customer stakeholders, serving as the ultimate escalation point for complex, mission-critical issues.

• Financial Ownership & Team Development
• Own the Financials: Own and drive the critical renewal and expansion numbers, ensuring that revenue targets are consistently met and exceeded. You are a strategic operator who accurately forecasts revenue in close partnership with Sales and Finance.
• Culture Builder:Lead, mentor, and grow a high-performing team, fostering a collaborative and inclusive culture centered on continuous improvement. Be the culture-builder and change agent who motivates teams and focuses execution.
• Champion the Voice: Champion the voice of the customer internally, ensuring product feedback, especially around security features and compliance needs, is prioritized by Product, Engineering, and Sales teams.

• This role demands a leader who can operate under pressure and excel at both operational detail and strategic vision.

• Deep Cybersecurity Expertise: A minimum of 4+ years in a senior leadership position within a Cybersecurity SaaS company, with a demonstrated track record of driving significant growth and reducing churn.
• IAM Authority: Deep knowledge and hands-on experience in Identity and Access Management (IAM) is strongly preferred. Experience with broader cybersecurity, compliance, and governance is highly valued.
• Proven Scale Leader: 8+ years of progressive experience in a Customer Success leadership role, demonstrating success in building, scaling, and leading high-performing teams in a fast-paced SaaS environment.
• Architectural Acumen: Expertise with large-scale cloud, hybrid, and on-premise IT architectures relevant to modern security deployments.
• Strategic Operator: Proven track record of successfully owning and exceeding ambitious renewal and expansion targets. Experience implementing and leveraging Customer Success platforms (e.g., Gainsight) to drive efficiency and proactive engagement.

Location: West Coast – Preferably El Segundo, CA (working out of our HQ). 

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials

Does your experience in cybersecurity and IAM leadership align with a passion for driving customer value and loyalty? If so, we encourage you to apply.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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