Job Description

Overview

DIVISION DIRECTOR OF RECRUITMENT & OPERATIONS (0932) - Office of the City Administrator, Human Resources Division

Location: 1455 Market Street, San Francisco, CA 94103, USA

Position Status: Full-time

Job Code and Title: 0932-Manager IV

Fill Type: Permanent Exempt, Category 1: This is an Exempt position excluded by the Charter from the competitive Civil Service examination process, pursuant to the City and County of San Francisco, Charter Section 10.104. It is considered at will and shall serve at the discretion of the Appointing Officer.

Job Announcement Posting Date: August 18, 2025

Job Announcement Deadline: Tuesday, September 2, 2025 at 11:59pm.

Job Description

The Office of the City Administrators (CAO) Human Resources (HR) division is hiring an innovative, forward-thinking, and solution-oriented Division Director of Recruitment and Operations . Reporting to the Human Resources Director, the Division Director of Recruitment and Operations will provide strategic and day-to-day oversight over major HR service areas including talent acquisition (examinations, hiring, operations) and payroll services.

Position Responsibilities

• Serve as a human resource strategic business partner for the CAOs 25+ divisions including the Citys Department of Technology, the Real Estate Division, the Office of the Medical Examiner, Animal Care Control, the Office of Contract Administration, and others; collaborate with the leadership team to align and execute HR strategies in support of business objectives.


• Direct and oversee the talent acquisition (exams, hiring, operations), and payroll services teams. Coach and inspire the teams to improve leadership capability, strategic insight, and workforce solutions.


• Develop and lead efforts in workforce planning, recruitment, and retention and enhance operational efficiencies and processes.


• Use a data-driven approach to assess and prioritize hiring and retention strategies, and other HR operations metrics.


• Adapt to nimble processes - always looking for process-improvement opportunities.


• Partner with Citywide agencies in developing a talent acquisition strategy for the various divisions within the CAO.


• Develop, implement, and monitor adherence to various HR policies and procedures, civil service rules, Memorandum of Understanding, and practices.


• Support CAOs mission, values, and ethics policies, and inclusion and diversity initiatives.


• Perform other related duties as assigned or required.

Minimum Qualifications

Education : Possession of a baccalaureate degree from an accredited college or university.

Experience : Five (5) years of verifiable professional level experience in recruitment and selection, employment life cycle management, workforce planning, HR consulting, or HRIS/people analytics, of which three (3) years must include supervising professionals.

Substitution :

Education Substitution : Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Experience Substitution : A Masters Degree in Human Resources, Public Administration, Business Administration, Industrial/Organizational Psychology, Management, Business Information Systems, Juris Doctor (J.D.), or closely related field may substitute for one (1) year of professional non-supervisory experience. (Note: the advanced degree cannot substitute for the supervisory experience)

Desirable Qualifications

• Experience with or overseeing the use of workforce analytics to deliver data-driven recommendations that improve performance, retention, and the employee experience


• Knowledge of and experience in human resources in a civil service, merit-based and unionized work environment


• Experience in process improvement work and change management

Additional Information

• Information About the Hiring Process


• Conviction History


• Employee Benefits Overview


• Equal Employment Opportunity


• Disaster Service Worker


• ADA Accommodation


• Veterans Preference


• Right to Work


• Copies of Application Documents


• Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Compensation information: $80,450 - $102,650 (hourly) / $167,336 to $213,512 (annually)

How to Apply: Application filing will be open until Tuesday, September 2, 2025 at 11:59pm.

• Your application MUST include a resume. To upload, please attach using the \additional attachments\ function.


• You may contact Jason Wong via email at jason.wong3@sfgov.org with questions regarding this opportunity.


• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Seniority level: Entry level

Employment type: Full-time

Job function: Human Resources

Industries: Government Administration

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