Job Description

Location: Waco, TX

Work Model: On-site for first 6-9 months then hybrid

Hours: M-F, 8am-5pm

Responsibilities:

• Collaborate with IT and informatics teams to deliver high-quality, integrated healthcare solutions.
• Configure Epic Prelude and Cadence modules to enhance user efficiency, usability, and patient safety.
• Evaluate, test, and implement Epic system updates, upgrades, and new features as required.
• Manage user and provider records within the system to ensure accuracy and compliance.
• Support IT systems during service expansions and new site integrations.
• Provide initial support and guidance to trainers and end-users during system updates and go-lives.
• Document system builds and updates for cross-team collaboration and coverage.
• Resolve day-to-day issues, document break-fixes in a ticket-based work order system, and provide backup support for non-primary Epic modules as needed.

Must-Have Skills:

• Associate degree in IT, Engineering, Math, MIS, or a related field (or equivalent experience).
• Hands-on experience or training with Epic Prelude and Cadence modules.
• Excellent analytical and collaborative problem-solving abilities.
• Strong proficiency in Microsoft Office Suite, especially Microsoft Excel.
• Exceptional interpersonal and customer service skills for effective team and user interactions.

Nice-to-Have Skills:

• Bachelors degree in a related field.
• Experience in clinical or clerical roles within healthcare settings.
• Background in medical billing/coding, appointment scheduling, patient registration, or nursing.
• Experience with ambulatory reporting or informatics tasks.
• Willingness to participate in after-hours support and occasional cross-coverage for additional Epic applications.

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