Insight Global's client is seeking a detail-oriented project manager with experience tracking and navigating merchant support tools, data, and workflows. This role will build strong relationships by working directly with teams, answering questions, and proactively spotting issues before they escalate. The project manager will be supporting through existing documentation and be able to suggest improvements where needed. Responsibility includes crafting clear, complete support tickets to streamline resolution. The project manager will track trends, test fixes, and present feedback to help improve tools, processes, and the overall support experience within the Fashion team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:- Data science or data analytic experience
- Experience with AI Agents, precise AI Prompting
Merchant or Planner experience
- Experience with pre-season planning, forecasting, P&L experience, specifically in areas of retail, Fashion highly preferred
- Advanced experience within Excel
- Ability to manage ticket issue resolution and escalation routing with proficiency
- Experience presenting to cross-collaborative teams
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