Job Description

Job Summary:

As the primary face of Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities :

• Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Motivated and eager to learn new modalities.
• Learn additional skills and accept feedback from experienced Field Engineers.
• Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
• Engage with team members to ensure awareness of issue status for designated customers.
• Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
• Actively participate in regular team or modality meetings
• Partner with customers to recommend value-added services for improved business efficiency.

Requirements

Qualifications:

• Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory.

Conditions/Environment:

• Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Valid driver’s license with a Class-D endorsement
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity.

Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

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