Job Description

Hotel Night Audit / Guest Service Representative

Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Poulsbo is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!

This is a full time position, open availability preferred. It includes 2 overnight shifts per week (11pm to 7am); weekends and holidays required.

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses, potential for up to $600/month.
• 401k with match offered after qualification period
• Employee discounts at Marriott Hotels worldwide
• Washington State Paid Sick Leave
• Vacation time accrued based on hours worked
• Free parking
• Overtime pay for holidays worked. Ten holidays per year

Job Description

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions at front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
• Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy.
• Run all necessary night audit reports.

Preferred Skills

• Strong computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays

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