Hotel Night Audit / Guest Service Representative Job at BMI Hospitality Management, Poulsbo, WA

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  • BMI Hospitality Management
  • Poulsbo, WA

Job Description

Hotel Night Audit / Guest Service Representative

Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Poulsbo is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!

This is a full time position, open availability preferred. It includes 2 overnight shifts per week (11pm to 7am); weekends and holidays required.

Benefits
  • Medical, dental, and vision offered after qualification period
  • Competitive performance bonuses, potential for up to $600/month.
  • 401k with match offered after qualification period
  • Employee discounts at Marriott Hotels worldwide
  • Washington State Paid Sick Leave
  • Vacation time accrued based on hours worked
  • Free parking
  • Overtime pay for holidays worked. Ten holidays per year
Job Description
  • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
  • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
  • Controls and records financial transactions at front desk
  • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
  • Maintains a friendly, cheerful, and courteous demeanor at all times
  • Performs other duties as assigned, requested, or deemed necessary by management
  • Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
  • Aids other associates and departments to contribute to the best overall performance of the department and the hotel
  • Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
  • Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy.
  • Run all necessary night audit reports.
Preferred Skills
  • Strong computer skills, including Microsoft Office
  • Ability to type 40+wpm
  • Able to learn new web applications
  • Previous customer service experience preferred
  • Strong work ethic
  • Able to stand for extended periods of time
  • Able to lift up-to 20 lbs.
  • Must be able to work weekends and holidays

Job Tags

Full time, Work at office, Worldwide, Weekend work,

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