Job Description

Job Description

Job Description

HSKP Manager:

Department – Rooms Division

Reports to – General Manager

As the Housekeeping Manager, you’ll keep all aspects of housekeeping running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Your day-to-day

Guest experience

• Make sure the quality of housekeeping services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Educate and train all team members in compliance with federal, state and local laws and safety regulations.
• Ensure colleagues are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Financial

• Maintain proper inventory levels managing cost per room for supplies and labor. Carry out the special requests from guests, VIPs, repeat visitors and club members. Responsible business
• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
• Reunite items with owners - and log any lost and found property
• Perform other duties as assigned. May also serve as manager on duty

What we need from you

• High School Diploma / secondary education / equivalent
• Four years'  housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred
• Must be fluent in local language and other languages preferred

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels. Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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