Join a Company That Puts People First!
At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:
Award-Winning Culture
- Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.
Employee Connection & Support
- Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
- Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
- Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.
Inclusive Learning Environment
- We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.
Commitment to Community
- Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.
The IT Incident and Release Manager is responsible for leading the incident management process and managing software releases to ensure system stability and business continuity. This role plays a critical part in minimizing IT disruptions, coordinating cross-functional teams, and optimizing deployment workflows. The ideal candidate is a strategic thinker, effective communicator, and proactive problem-solver who thrives in a fast-paced, high-stakes environment.
Essential Job Functions
Incident ManagementLead the response to IT incidents, ensuring swift resolution and minimal business impact.
Establish and maintain the Incident Management lifecycle, including policies, procedures, and escalation protocols, in alignment with ITIL standards.
Identify, communicate and document the specific individuals, roles, or departments impacted by each incident, and clearly articulate the nature and extent of the impact on each identified party.
Facilitate incident review meetings and ensure documentation of lessons learned and action items.
Conduct root cause analyses and implement corrective and preventive actions.
Provide timely and transparent incident status updates to stakeholders and executive leadership.
Coordinate post-incident reviews and continuous improvement initiatives.
Maintain the incident ticketing system, ensuring accurate categorization, prioritization, and timely closure of incidents.
Coordinate with Problem Management to identify recurring issues and drive long-term solutions.
Provide training and guidance to IT staff on incident response protocols and escalation procedures.
Ensure 24/7 incident response readiness, including participation in on-call rotations or coordination of after-hours support.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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