Job Description

Experience

• Minimum 5 years of hands-on experience in IT role with 2 or above years in IT management.
• Experienced in service delivery via ticketing (ServiceNow)
• Contact Center IT operation experience preferred

Education ? University degree in IT or Computer Science. Certificates, Licenses, Registrations (Good to have)

• Network certificate, like CCIE or CCDE
• Project Management, PMP
• Information Security certificate, like CISM or CISSP

? ITIL V4

Computer Skills Needed to Perform this Job

• Good knowledge of network infrastructure, cabling, switches.
• Good knowledge of hardware, server, laptop, desktop, printer
• Good knowledge of contact center omni-channel applications and PBX system
• Good knowledge of cyber security and data privacy. This position is responsible for leading a team of IT Specialists to provide day-to-day IT support for China GCCs

business operations. In addition to this, the IT Manager is also responsible for managing the IT budget, planning and managing IT projects, as well as representing IT department to communicate with various stakeholders. The IT Manager also needs to work with IT colleagues in other ASPAC regions and US to ensure the compliance/alignment and develop better solutions to support the operations. Last but not least, when facing emergencies, the IT Manager needs to be able to undertake and organize relevant activities to solve problems efficiently and effectively

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