Job Description
Job Description The
LMS Administrator isa key member of Sigmatech's Technical Solutions Group,is responsible for the end-to-end administration, maintenance, and optimization of the National Security Space Institute (NSSI) Learning Management System. This role ensures the LMS functions seamlessly to support all distance learning programs, meets compliance requirements, and enhances the learning experience for students, faculty, and staff. The LMS Administrator serves as the primary liaison between curriculum developers, instructors, course leadership, and learners, supporting NSSIs eLearning strategies and enabling mission-focused, technology-driven training.
Key Responsibilities LMS Administration & Operations - Manage daily LMS operations, including system configuration, user account management, course setup, content publishing, and troubleshooting.
- Maintain data integrity by auditing LMS usage, monitoring compliance, and resolving data issues to ensure accurate reporting.
- Lead ongoing LMS maintenance, including upgrades, patches, integrations, and system enhancements.
- Oversee user roles, permissions, course enrollments, and progress tracking to ensure seamless learner experiences.
- Monitor and ensure compliance with all NSSI LMS policies, timelines, and security requirements.
Content Management & eLearning Support - Upload, organize, and maintain eLearning course offerings, blended learning solutions, and faculty resources.
- Test all third-party software, SCORM/xAPI content, and tool integrations to ensure functionality and compatibility.
- Build and maintain online assessments, course evaluations, and custom certifications of completion.
- Collaborate with instructional designers (ISD), faculty, and staff to structure courses, track revisions, and improve course setup processes.
- Create and maintain user support resources, including guides, FAQs, and training materials for faculty, staff, and students.
Technical Support & Reporting - Provide front-line technical support for learners and staff, troubleshooting access, usability, and content delivery issues.
- Coordinate with IT for system-level or external integration issues, and assist in evaluating hardware and software needs.
- Generate, analyze, and distribute reports to track user activity, course completion, system performance, and usage trends.
- Identify and implement continuous improvement opportunities based on data analytics and user feedback.
Collaboration & Continuous Improvement - Act as the liaison between faculty, curriculum developers, students, and leadership to align LMS services with NSSIs academic and operational objectives.
- Support the sustainment of all registrants throughout the duration of access, including onboarding, support, and timely account archiving.
- Enhance NSSIs eLearning strategy by leveraging emerging technologies and LMS features to improve learner engagement and outcomes.
Required Experience Required Qualifications: - Bachelors degree in Educational Technology, Instructional Design, Information Technology, or a related field.
- 3+ years of experience administering an LMS (Blackboard, Canvas, Moodle, or DoD LMS preferred).
- Experience managing SCORM/xAPI courseware, eLearning tools, and third-party integrations.
- Strong understanding of DoD eLearning standards, cybersecurity compliance, and data privacy requirements.
- Excellent problem-solving skills with the ability to provide technical support to non-technical users.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Preferred Qualifications - Experience supporting a military or federal government training program.
- Familiarity with NSSI or similar military academic institutions.
- Knowledge of accessibility standards (Section 508) and LMS analytics reporting.
Keyword: Learning Management System Administrator
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