Job Description
Brief Description Job Summary: Responsible for overseeing and administering the development, implementation and utilization of the Learning Management System housing the Jurisprudence Assessments and potentially other tools for service provision to State Boards. Identifies and onboards new jurisprudence states. Works collaboratively with IT support, external vendors, and assessment department staff to develop and maintain the LMS platform and included components.
Provides service to State Boards regarding the jurisprudence assessments by working collaboratively with the Boards, State Services staff, and Legal Support staff to ensure all regulatory compliance requirements are met and to ensure data is accurately presented in the LMS platform. Oversees the ongoing daily operations of the LMS and provides reports to the Director of Business Development, Director of State Services and the Vice President of the CCE, Business Services and Partnerships.
Essential Duties and Responsibilities: The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.
- Manages LMS functions which include monitoring course content and evaluating processes to ensure they are completed within given timeframe
- Analyze, identify, and communicate LMS system and business requirements to State Boards
- Investigate and resolve any data or system inconsistencies or discrepancies
- Provide ongoing technical support to users
- Work with IT and client to ensure proper setup and learning with the LMS system
- Perform high level administrative functions
- Oversees, coordinates, monitors, and evaluates daily progress towards project completion
- Ensures State Boards are informed of the status of their projects which include updates, changes, implementation and assisting with content management.
- Identifies and solves problems that may delay project completion
- Seeks opportunities to increase internal and external customer satisfaction
- Demonstrates proactive behaviors through actions related to processes and people.
- Provides regular reports to appropriate Directors, Vice Presidents and Executives.
Required Education/Experience: - Bachelor's degree required,
- 2 year of customer service experience required;
- 2 year of database management and/or computer experience required;
- Excellent verbal and written communication skills required;
- Ability to pay close attention to detail for accuracy and thoroughness in completing work;
- Or equivalent combination of education and experience.
Preferred Education/Experience: - Business degree preferred;
Equipment/Programs Used: - Microsoft Office products
Job Tags
Work at office,