Job Description

• Change management:
  • Define and own the change management and communications strategy with all operational teams
  • Own communications with all other cross functional teams, partnering with the UCO Services Manager as required, effectively managing the expectations of impacted stakeholders
• End-to-End transition planning
  • Define key success criteria for transition of services in collaboration with the UCO Service Manager
  • Coordinate end to end planning with the Head of Shared Services and UCO Service Manager
  • Define entry criteria for Transition of tasks
  • Enable activities to ensure entry criteria is met, working closely with UCO Services manager on end to end plan and timeline
  • Co-ordinate activities to ensure smooth transition of services, working closely with Head of Shared services and the Shared Services team
  • Monitor the progress of the project, track key performance indicators, and provide regular updates to senior management and key stakeholders.
  • Identify any potential risks and issues, developing mitigation strategies to minimise any disruptions to operations.
  • Serve as a subject matter expert on outsourcing best practices, provide guidance and support internal teams as needed.
• Roles and skills transition
  • Define transition state and target state roles and responsibilities
  • Define transition approach and detail training plan
• Shared Services reallocation
  • Identify services to be transitioned into Shared Services from other operational functions
  • Partner with Head of Shared Services to create a roadmap and define plan to transition, dependent on roles and skills transition
• RACI definition
  • Define Process Owners for each task
  • Define roles and responsibilities for target state and transition state for Shared Services team
• Capacity forecasting
• Forecast current and future capacity needs for shared services team
Job Requirements

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