Job Description

Our Fortune 500 client in Medford OR is looking for hardworking, motivated talent to join their innovative team. Are you a Field support Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Position Title: Onsite Administrator
Location: Medford OR 97504
Duration: 12+ months with high possibilities of extension
Part time role(20 hours/week)
Pay Range: $25/hr on W2

Job Description Summary:
ON-SITE ADMINISTRATOR, PRINT, location is Asante Health Clinics
HP agrees to provide one (1) on-site administrator, part-time. This administrator will support the locations as listed in Exhibit B. The administrator will be on-site Monday through Friday, working part-time, excluding those holidays listed in the section titled Hours of Service. In the event of any planned or unplanned absences of the administrator, HP will respond to any service requests with the HP SLA indicated by location on Exhibit B.
HP agrees that the administrator will provide the following services:
• Replace consumables, including customer provided paper, at each device location
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Report customer dissatisfaction to CM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed.

Description
The primary responsibility of an OSA is to ensure the customer printer environment is up and running. OSAs must be proactive and anticipate potential challenges before they arise. This involves staying ahead of the curve and ensuring that printers are clean and well-maintained to avoid any unexpected surprises. Speed and agility are crucial in these situations to maintain customer satisfaction and uphold the company's reputation.

Collaboration is key in the life of an OSA. They engage with customers to understand their needs and ensure that printer issues are resolved quickly. OSAs interact with various stakeholders, including CSMs, SDMs and Field Technicians to gather valuable insights and feedback that shape service delivery efforts.

To excel in this role, an OSA needs to possess several key skills. Proactivity is essential, as OSAs must anticipate and address potential challenges before they escalate. Being a good communicator is crucial for effectively collaborating with customers and internal teams. Attention to detail ensures that we can deliver the services in an efficient manner. Lastly, a hands-on approach allows OSAs to tackle challenges directly and implement solutions swiftly.

An OSA is critical to overall services team assigned to the customer and this comprehensive responsibility requires a keen eye for detail and a commitment to delivering exceptional service.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Change Management
• Computer Science
• Data Analysis
• DevOps
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Project Management
• SAP Applications
• Technical Support

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity 
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About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –  Manpower, Experis, Talent Solutions, and Jefferson Wells  – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Job Tags

Holiday work, Part time, Work experience placement, Monday to Friday,

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