Job Description
We are looking for a Remote Chat Support Specialist to assist customers through live chat on our website and e-commerce channels. You’ll answer product questions, help resolve basic order issues, and deliver clear, professional support to our customers in real time.
Key ResponsibilitiesRespond promptly to customer inquiries via live chat
Assist with product information, order status, and site navigation
Record and categorize customer inquiries in the support system
Escalate complex issues to the appropriate department
Maintain a friendly and professional tone in all communications
Support team performance goals through consistent engagement
1+ year of experience in customer service or chat support
Strong written communication and multitasking abilities
Familiarity with platforms like Gorgias, Zendesk, or Shopify is a plus
Ability to work independently and follow scripted workflows
Interest in health, fitness, or supplements is helpful but not required
Health and Vision Insurance
PTO and Company Holidays
Product Discounts
Supportive team environment