Job Description
WHO YOU’LL WORK WITH
The Senior Director of Retail Operations for Nike North America will play a pivotal role in driving operational excellence, shaping the customer experience, and evolving Nike's retail presence across the Go.
The role requires someone that can lead comfortably across all Global and Geo Retail Functions, Tech, Legal, and Loss Prevention and communicate well with stakeholders in these areas. The role leads 4 functions – Workforce & Labor Management, Process & Retail Optimization, Core Retail Operations, and Athlete Engagement
WHO WE ARE LOOKING FOR
This leadership role requires a strategic thinker who can oversee large-scale operations while fostering innovation and collaboration within a dynamic and fast-paced environment.
Bachelor's degree in Business or related field. Will accept any suitable combination of education, experience and training
10+ years of retail experience
Strategic mindset with the ability to translate vision into action
Strong analytical skills and financial acumen
Exceptional communication and interpersonal abilities
Proficiency in retail technologies and data analytics platforms
Ability to thrive in a fast-paced, high-pressure environment
Strong leadership identity with ability to influence up and down the organization
Experience leading projects, involving direct decision making on governance and implementation of pilots and programs
WHAT YOU’LL WORK ON
Strategic Leadership Develop and implement retail strategies that align with Nike's North America vision and goals.
Collaborate with cross-functional teams to drive operations that enhance customer satisfaction and profitability.
Identify industry trends and opportunities to maximizes Nike’s retail innovation.
Operational Excellence Oversee day-to-day retail operations, ensuring efficiency, quality, and compliance across all Nike North America stores.
Develop and monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement.
Optimize inventory management systems to support product availability and minimize waste.
Lead best in class Labor model uniquely designed for varying size and volume Inline, Factory and Clearance stores.
Team Leadership Cultivate a culture of accountability and continuous improvement by setting clear expectations and providing constructive feedback.
Foster a collaborative, inclusive, and equitable work environment where team members feel empowered to contribute their unique perspectives and skills.
Establish mechanisms for effective communication and knowledge-sharing across teams to promote alignment and operational cohesion.
Lead by example by demonstrating integrity, adaptability, and resilience in addressing challenges and driving team performance.
Financial Management Manage budgets and financial planning for retail operations, ensuring cost-efficiency and revenue growth.
Analyze financial data to make informed decisions that support long-term success.
Align operational investments with Nike's strategic priorities.
Understand the impact of different operating activities and instances (inventory, shrink, labor) as they relate to the P&L.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form .
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