Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

This position is considered “hybrid” with on-site work four days a week at 722 Capitol Mall and telework one day a week, on average, dependent on operational needs.

The EDD Workforce Services Branch (WSB) is seeking candidates to apply for a Staff Services Analyst (SSA) /Associate Governmental Program Analyst (AGPA) position in the Program Reporting and Analysis Unit within the Central Office Workforce Services Division. Working as an analyst, you'll be part of a diverse and passionate team helping our fellow Californians get back to work. You'll utilize your problem solving skills for creative solutions in the workforce system. You'll take the initiative to solve problems and implement creative solutions. You'll provide excellent customer service to staff, managers both within EDD and throughout California. You'll enjoy a wide-ranging and dynamic workload that will keep you engaged and motivated. You'll have knowledgeable and supportive team members and management to help you succeed. You'll make a difference every day in supporting the people who support Californians.

We are looking for someone who loves numbers AND working with people. The Program Reporting and Analysis Unit (PRAU) measures and reports the effectiveness of the Workforce Innovation and Opportunity Act (WIOA); a law designed to assist job seekers get back into the workforce or improve their skills to get better jobs. Using the CalJOBS system, California's workforce website, staff gather and analyze the data entered in by local career centers. The data and reports that are generated in CalJOBS are then validated and reported to the Department of Labor (DOL) on a quarterly and annual basis. This is done to measure performance outcomes for individuals that are served under WIOA.

To ensure that local career centers comply with WIOA, staff provide assistance to the career centers that come into direct contact with job seekers. These career centers administrators may contact our unit about various questions regarding either the federal programs that we help oversee or the data and reports in CalJOBS. In order to provide assistance to the career centers, staff refer back to laws and guidance provided by DOL. Because the majority of work that staff are involved in is with the data and reports in the CalJOBS system, testing the functionality of the CalJOBS system and submitting fixes to the website's vendor is often required.

So if you're someone who likes solving puzzles, working with data or coming up with solutions to problems, then this is the job for you!

About WSB:

The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity
Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated
workers for participation in the workforce and brings employers with job openings together
with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB’s Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California. The Deputy Director’s office oversees the Branch personnel program, risk management program, statewide workforce initiatives and participates in the development of policy and funding strategies in support of the workforce system.

The WSB Mission: "California’s workforce system supports economic vitality by connecting people, training, and work."

As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information.

Does this job seem like a good fit for you? If so, please see the Duty Statement and Desirable Qualifications below as it outlines more information on the available positions. Join our team to improve the lives of Californians!

The position is located at 722 Capitol Mall in the heart of downtown Sacramento within walking distance to light rail, farmer's market during the summer months, the Golden 1 Center, the California State Capitol, historical Old Sacramento and an eclectic collection of retailers, restaurants, food trucks and entertainment venues. Electric bike and scooter rentals are readily available. Currently, the EDD provides a 100% discount to select commuter methods with pick-up/drop-off locations close to the office.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Applications without the inclusion of a SOQ or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Staff Services Analyst Bulletin

Associate Governmental Program Analyst Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/2/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control # 477708

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control # 477708

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Other -
  Transcripts/Diploma/Certificate that demonstrates equivalence to completion of the 12th grade.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Alexander Choi
(916) 603-4485
Alexander.Choi@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required.  The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter.

The SOQ should not be more than two pages. The SOQ should also have your name, today's date and the job title of the position in the top right corner of the document. (Applications without the inclusion of an SOQ, or with an SOQ that does not follow the required format or answer the following questions, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process).

1. Describe any experience you have in providing assistance and/or training in an educational or professional setting.
2. Describe any experience you have in providing writing guidance, policies and/or procedures in an educational or professional setting.
3. Describe any experience you have in analyzing and/or editing data in an educational or professional setting.

Resume and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statement above will not receive further consideration and will be excluded from the hiring process.

Job Tags

Holiday work, Permanent employment, Full time, Summer work, Local area, Remote job, 1 day per week,

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