Job Description

Job Description The Resort Experience Revenue Manager role is a full-time position that supports the strategic and administrative functions of the Retail and Resort Experience divisions. This position reports directly to the Director of Operations, Resort Experience and Retail and is responsible for analyzing data, optimizing operations, supporting departmental reporting, and managing day-to-day office functions. The ideal candidate will bring both analytical acumen and administrative discipline to help support and elevate the Resort Experience and Retail divisional performances. Reports to the Director of Operations, Resort Experience and Retail. Responsibilities and essential job functions include but are not limited to the following: Data Analysis & Reporting: Collect, organize, and analyze retail and resort experience data to identify trends, performance opportunities, and business insights Develop and maintain dashboards to track KPIs and inform operational decisions Provide daily, monthly, quarterly, and annual reporting to support forecasting, budgeting, and sales strategies Support Open to Buy and P&L reviews with accurate and timely data preparation Assist in identifying areas to improve operational efficiency, reduce costs, or increase sales and guest satisfaction Office Management & Administrative Support: Manage daily office operations including communications, document preparation, and e-filing Coordinate calendar and meeting logistics for the Director of Operations, Resort Experience and Retail, including agendas, minutes, and follow-ups Prepare and submit check requests, expense reports, vendor communications, and Birchstreet entries Maintain and update internal records, SOPs, vendor contracts, and purchasing documentation Oversee administrative logistics related to special projects, amenity coordination, and VIP guest experiences Live the Culture: Deliver prompt, professional service to internal and external stakeholders Foster a collaborative and respectful office environment aligned with Fairmont values Support culture initiatives through communications, project support, and guest-first thinking Embrace a proactive approach to problem-solving and service excellence Operational Excellence: Partner with retail leaders to support marketing execution, online merchandising, and sales tracking Oversee reporting for the retail online shop and assist with online inventory and product flow as needed Coordinate meeting preparation for internal, vendor, and leadership meetings Ensure accuracy and integrity in data collection and reporting across retail channels Support vendor onboarding and data integration initiatives Qualifications: Qualifications Required Experience: 2+ years of experience in data analysis, office administration, or operations support Associate's degree or higher in Business, Finance, Data Analytics, or related field Advanced proficiency in Excel; working knowledge of PowerPoint, Outlook, and data visualization tools (e.g., Tableau, Power BI) Familiarity with retail platforms such as Shopify, POS systems, and financial software Preferred Experience: Project management, financial reporting, and/or retail experience in a luxury environment Strong interpersonal and communication skills with proven success in a support or cross-functional role Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS #J-18808-Ljbffr FAIRMONT

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